THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter “Terms”) governs your use of our web site (hereafter “web site”). It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the web site (hereafter “services”). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Business through its web site(s).

This website is owned by David Chapman,  Argon Events, registered as a sole trader. Our VAT registration number is 458 075428.

The following words used in these Terms shall have the following meanings:

  • “Personal Information” shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
  • “Argon Events web site” shall mean all web sites on which Argon Events provides products and/or services.
  • “Argon Events User” shall mean all Users of the Argon Events web site(s) and services.
  • “Argon Events Products and Services” shall mean all products and/or services provided directly by Argon Events;
  • “3rd–Parties” include all advertisers, partners and affiliate vendors that are included on, or linked to, the Argon Events web site(s).


Individuals: These terms of sale apply to all goods and services supplied by Argon Events via https://www.argonevents.com/. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Description and price of services

We have taken care to describe and show services as accurately as possible. Despite this, slight variations in services may occur. We provide you with service information on https://www.argonevents.com/. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on: info@argon-direct.com.

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a service is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all service pricing without notice.

Service images and screenshots are for illustrative purposes only and may differ from the actual service.

All prices include VAT (where applicable) at the current rates.

Placing an order

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the services you have ordered. Any order placed by you for services advertised on our website is an offer by you to purchase the services selected in your order. No contract exists between you and us for the provision of services until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.

Our acceptance of an order takes place when we activate the service or send you confirmation by email, even if your payment has been processed immediately.

We may refuse in our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) services or information ordered by you are not available;

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase services from our site. The use of our website may be prohibited by certain national laws. We make no representation and accept no liability in respect of the use of the services you purchase.


Payment can be made by any of the options advertised on our website. Full payment shall be due before commencement of service.

When placing an order for one of our holidays, the full amount of the holiday is payable plus all applicable insurance premiums (if required)

Deposits.  Argon Events will accept a deposit of £50.00 per person on most holidays (unless otherwise stated). Deposits are accepted by Argon Events on the strict acceptance by the customer that the deposit is non-refundable.

Final balances are to be received by Argon Events on or before the date stipulated for each holiday, unless otherwise agreed at the time of placing the deposit (please check individual Events, as staggered payment plans are in place on several Festivals).

Where the value of the deposit is less than the value of the Event Ticket, Argon Events may require that an intermediate payment, of an amount equal to the value of the Event Ticket is paid in advance of the final balance date. Payments made up to the value of the Event Ticket are non-refundable.

It shall be the responsibility of the customer to forward the balance within the time allowed. If the balance price of the holiday (or any intermediate payment as described above) is not received by Argon Events within the time allowed, Argon Events reserve the right to treat your booking as cancelled by you and apply the cancellation charges as set out under our cancellation terms below.

Argon Events or their agents will not accept deposits within 8 weeks prior to departure, except in situations as described below.

For Tours that only become available at or within 8 weeks of departure, deposits may be acceptable at the discretion of Argon Events and details of when the balance of payment is due will be given at the time of booking.

Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent (Group Leader) for all members of the party and accepts these booking conditions on behalf of each member of the party.

Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

During security checks we may ask for additional information or documentation to help support the data you supplied.


As already described under Payment above, in the event of customer cancellation, deposits are non-refundable, payments made up to the value of the Event Ticket are non-refundable.

Cancellations by the customer. Customers may cancel Event bookings by giving notice in writing to Argon Events.

When notice of cancellation is given to Argon Events before the final balance date and after the interim payment date, Argon Events shall be entitled to retain 50% of the full value of the holiday booking, or the value of the Event ticket price, whichever is the greater. When notice of cancellation is given after the final balance date, Argon Events shall be entitled to retain the whole of the full value of the holiday booking.

Cancellation by Argon Events. Argon Events reserve the right to cancel any Tour on which there are insufficient bookings made to justify its departure. In the unlikely event of this happening, you will be advised at least 8 weeks (or before the full balance of your holiday is due) prior to departure and will be entitled to a full refund of all monies paid.

If you wish to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post 1 Lombard Street, Atherton, Manchester, Greater Manchester, M46 0LT or e-mail to info@argon-direct.com).

To meet the cancellation deadlines, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation periods have expired.

In the event of cancellation by you or by Argon Events and where partial or full reimbursement is due, we will make the reimbursement within 14 days of the cancellation. Where bookings have been paid in full by credit or debit card in two or less payments, monies due will be refunded back to the appropriate card. Refund monies due to those who have paid over three or more instalments, will be refunded by cheque.


We can change your holiday price after you’ve booked, only in certain circumstances:

Changes in [the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources] [the level of taxes or fees imposed by third parties including tourist taxes, embarkation or disembarkation fees at ports] or [exchange rates] mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel, you must do so within the time period shown on your final invoice.

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.


Argon Events will not incur any liability whatsoever in the event of any delay due to causes beyond its control, which include (but are not limited to) the following:

  • accidents causing delays to the vehicle
  • vehicle breakdown
  • exceptional or severe weather conditions
  • compliance with requests of the police
  • deaths and accidents on the road
  • vandalism and terrorism
  • unforeseen traffic or border delays
  • industrial action by third parties
  • problems caused by other customers
  • the vehicle being held or delayed by a police officer or government official
  • other circumstances affecting passenger safety

Event Interruption/Cancellation

Argon Events can accept no responsibility for any inconvenience or monetary or other loss due to disruption, interruption or cancellation, before or during an event arising out of matters of which Argon Events have no control, for example but not limited to, war or threat of war, riots, fire, flood, industrial disputes or government action.

Conditions of Carriage

Where an event involves travel by ship, rail or coach, the conditions of carriage of the operators of the shipping company, railway company or coach operator will apply to the customer.

Injury, Loss or Damage

Argon Events accept liability for injury, loss or damage caused by the negligence of its employees. Argon Events can accept no liability whatsoever arising from any actual default of any independent organisations or of their employees or agents, who may be involved in providing services included in the event arrangements.

Holiday Insurance

Argon Events urge all customers to carry adequate travel insurance. We offer a comprehensive holiday insurance package for your convenience, or you can arrange your own. It is recommended that if placing a deposit on your holiday, you should take out insurance at the time of placing your deposit.

Standards of Personal Conduct

We expect all our clients to have consideration for their fellow passengers as described below. In the event of any client behaving in such a way as is likely in our opinion or the opinion of any person in authority, to cause offence, damage, danger inconvenience or distress to others, we reserve the right to terminate that person’s holiday arrangements. In this event, our responsibility for their holiday will thereupon immediately cease and we will not be liable for any costs or expenses incurred by them as a result.

(i) You shall not be abusive or threatening to any representative of Argon Events or any other person;
(ii) You shall always follow any instructions given by Argon Events staff, including the driver, which is given to ensure the safety of all passengers;
(iii) You shall not behave in a manner which may endanger yourself or any person or property or the vehicle, including playing music which is audible to others;
(iv) You shall not distract or stop the Driver or other company representatives in carrying out their duties;
(v) You shall not cause damage or injury to any other persons or property or the vehicle;
(vi) You shall not consume or take any alcoholic drinks or drugs (other than medicines) onto a vehicle;
(vii) You shall not board a service whilst under the influence or alcoholic drink or drugs or smoke on the vehicle;
(viii) You shall not board a vehicle whilst being seriously ill;
(ix) All Argon Events services are none smoking services. Smoking is strictly forbidden on our services.

Passports, Visas etc – Your Responsibilities

It is your responsibility to ensure that you and those for whom you are booking are in possession of valid passports and any appropriate visas. Be sure to check passport and visa requirements with the consulate of countries you will be travelling through well in advance, particularly if you are a non British passport holder. You are responsible for any charges, fines etc that may be levied by authorities in the U K or overseas for non compliance with regulations in the area and any such amounts will be recharged to you.

Where holidays include Event tickets, customers are bound by the terms and conditions of the Event Organisers. Any such applicable terms and conditions will be displayed on the Event Ticket, or on the specific wishes of an individual Event Organiser, at the end of these terms and conditions.

Limitation of Liability

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the services.

Argon Events will not be liable to you for any loss or damage in circumstances where:
(a) There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
(b) Such loss or damage is not a reasonably foreseeable result of any such breach;
(c) Any increase in loss or damage resulting from breach by you of any term of this contract.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


In the unlikely event of the insolvency of Argon Events and in accordance with ”The Package Travel, Package Tours Regulations” all passengers booking with Argon Events are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Argon Events.


In the event of the insolvency of Argon Events, you must the Insurer immediately. Please ensure you retain the booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.


Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.


What User derives from use of Argon Events products/services/information depends upon User’s commitment to, and effort in, applying the information. Argon Events does not represent, warrant or guarantee that User will achieve any particular results in business as a result of purchasing and using Argon Events products/services/information. User acknowledges that the success of User’s business depends on User’s skills, effort and commitment. PLEASE SEE OUR EARNINGS AND TESTIMONIAL DISCLAIMER ELSEWHERE ON THIS WEB SITE.


Argon Events sends out Newsletters and other informational emails (collectively referred to as “Newsletters”) to Argon Events website users that subscribe to the service. In these Newsletters, we may inform you about new services, features or products. User may choose to unsubscribe from the Newsletter at any time using the unsubscribe option at the bottom of our emails, or by writing to us at info@argon-direct.com or following the unsubscribe link contained in each of the emails.


The Argon Events web site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under UK and International copyright laws. Argon Events owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Argon Events and the copyright owner. Elements of the web site are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.

You are permitted to print and download extracts from this website for your own private use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c)any of our copyright and trade mark notices and this permission notice appear in all copies.

Copyright Infringement

In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email, to info@argon-direct.com or by letter to: Argon Events, 1 Lombard Street, Atherton, Manchester, Greater Manchester, United Kingdom, M46 0LT.

Copyright Infringement – Digital Millennium Copyright Act

If operating in America: The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you are a copyright owner or an agent thereof and believe in good faith that materials hosted by Argon Events infringe your copyright, you (or your agent) may send Argon Events a notice requesting that the material be removed or access to it blocked by providing Argon Events’s Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
    2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online web site are covered by a single notification, a representative list of such works at that website;
    3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit Argon Events to locate the material;
    4. Information reasonably sufficient to permit Argon Events to contact you, such as a name, address, telephone number, and, if available, an e-mail address;
    5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
    6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Notices and counter-notices with respect to this website should be sent to : Argon Events, 1 Lombard Street, Atherton, Manchester, Greater Manchester, United Kingdom, M46 0LT.

Argon Events suggests that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.

Any rights not expressly granted in these terms are reserved.


Use of this website https://www.argonevents.com/, as described below, is prohibited. These descriptions are guidelines and are not intended to be exhaustive or all-inclusive.

Illegal/Criminal Activity The Argon Events web site may not be used in connection with criminal or civil violations of state, federal, or international laws, regulations, or other government rules or requirements. Such violations include theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; and threats of physical harm or harassment.

Security Violations : The Argon Events web site may not be used in connection with attempts, whether successful or not, to violate the security of a network, service, or other system. Examples of prohibited activities include hacking, cracking into, monitoring, or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software.

Basic Security : User is responsible for maintaining the basic security of its computer system and to prevent its use by others in a manner that violates these Terms. Examples include: improperly securing a mail server so others can use it to distribute spam; improperly securing an FTP server so that it may be used by others to illegally distribute licensed software or media content. User is responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.

Threats : The Argon Events web site may not be used to transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel, and defamation.

Offensive Materials : The Argon Events web site may not be used for the distribution of offensive materials, including obscene, pornographic, indecent, and hateful materials. Further, Users agree to adhere to the following requirements:
a. Comply with all laws, ordinances, statutes and applicable legislation and to respect all 3rd-party rights. In particular, User shall not:
i. Provide, post or otherwise distribute content which is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims, violates the privacy rights of any 3rd-party, is unreasonably harmful or offensive to any individual or community;
ii. Use or post any pornographic materials or any content that violates any applicable legislation for the protection of minors; or advertise or promote, offer or distribute any pornographic product or products which do not comply with any applicable legislation for the protection of minors;
iii. Unreasonably annoy (particularly with SPAM) any other User;
iv. Use or post, without authorization, any content protected by law (e.g. copyright, trademark, patent, utility patent, design patent or other intellectual property (IP) laws), or advertise, promote, offer or distribute any goods or services protected by law;
v. Use, post or promote any commercial practices considered unfair competition, including progressive customer acquisition practices (such as chain distribution systems, Ponzi schemes, illegal multi-level selling or pyramid sales).
5. You may not provide, post or otherwise distribute, User content that:
i. Contains vulgar, profane, abusive, racist or hateful language or expressions, epithets or slurs, text, photographs, videos or illustrations in poor taste, inflammatory attacks of a personal, racial or religious nature;
ii. Discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law or moral standards;
iii. Violates or encourages the violation of any municipal, state, provincial, federal or international law, rule, regulation or ordinance;
iv. Interferes with any User’s uninterrupted use of the Argon Events website;
v. Advertises, promotes or offers to trade any goods or services;
vii. Uploads or transmits viruses or other harmful, disruptive or destructive files, material or code;
viii. Disrupts, interferes with, or otherwise harms or violates the security of the Argon Events web site or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Argon Events web site;
viii. “Flames” any individual or entity (e.g. sends repeated messages related to another User and/or makes derogatory or offensive comments about another User or individual), or repeats prior posting of the same message under multiple threads or subjects.


It is your responsibility to determine that your input into our site, including use of any chat room areas of our site, including your choice of your user name, conforms to the above conditions. If you notice any content which breaches these conditions, please notify us by email to info@argon-direct.com.

SPAM : Spam is an unacceptable use of the Argon Events web site. Spam includes any of the following activities:
a. Posting a single message or messages similar in content, to more than five (5) online forums or newsgroups and posting messages to online forums or newsgroups that violate their rules.
b. Collecting responses from unsolicited e-mail.
c. Sending any unsolicited e-mail that could be expected, in Argon Events’s opinion, to provoke complaints.
d. Sending e-mail with charity requests, petitions for signatures, or any chainmail-related materials.
e. Sending bulk e-mail without identifying in the e-mail a clear and easy means to be excluded from receiving additional e-mail from the originator of the e-mail. NOTE: The inclusion of an opt-out clause does not necessarily legitimize sending unsolicited e-mail.
f. Sending e-mail that does not accurately identify the sender, the sender’s return address, and the e-mail address of origin.
g. Using Argon Events facilities to violate what could reasonably be considered a violation of another Internet Service Provider’s (ISP) acceptable use policy and/or terms of service.

User is further prohibited from the following activities:
i. Employing any mechanisms, software or scripts when using the Argon Events web site. However, the User may use the interfaces or software provided by Argon Events within the scope of the services available on our web site and in accordance with these Terms;
ii. Blocking, overwriting, modifying and copying of any contents of the Argon Events web site.
iii. Distributing or publicly disclosing the contents of the web site or any of its terms, without written permission from Argon Events, or
iv. Performing any actions that may impair the operability of the Argon Events web site infrastructure, particularly actions that may overload said infrastructure, servers, bandwidth or other equipment or software

Indirect Access: A violation of these Terms by someone having only indirect access to the Argon Events web site through a User, will be considered a violation, whether or not with User’s knowledge or consent.


In addition, these policies apply to any email or content transmitted by User, or on your behalf, that uses a Argon Events account as a mailbox for responses or promotes content, hosted or transmitted, using Argon Events facilities, or that indicates, in any way, that Argon Events was involved in the transmission of such email or content.

The resale of Argon Events products and services is not permitted, unless expressly permitted by these Terms or in a separate written agreement.

Violations of these Terms may result in immediate suspension or termination of your account and our services to you, immediate temporary or permanent filtering, blocked access or other action appropriate to the violation, as determined by Argon Events, in its sole discretion.

When feasible, it is Argon Events’s preference to give notice so that violations may be addressed voluntarily, however, we reserve the right to act without notice, when necessary, as determined by Argon Events in its sole discretion. Argon Events may involve, and will cooperate with, law enforcement, if criminal activity is suspected. Violators may also be subject to civil or criminal liability under applicable law. Refunds or credits are not issued in connection with actions taken for violations of these Terms.

Uses and Other Policies

  1. When using our services, User warrants and represents that all of the data provided by you is accurate and complete. User shall report any modifications in the data to the Argon Events web site, immediately upon any changes occurring.
  2. User shall not be allowed to have multiple accounts. You may only establish one (1) User account. If Argon Events determines that User has established more than one (1) account, further use of our web site may be suspended or terminated, subject to the sole discretion of Argon Events.
  3. User warrants and represents that they are of legal age (18 or older) to use our web site, at their time of use, or that they are a legal entity, created by operation of law.
  4. User may download or print a single copy of any portion of the content solely for personal, non-commercial use, provided they do not remove any trademark, copyright or other notice from such content.

Requests to use Argon Events content for any purpose other than as permitted in these Terms shall be directed to Argon Events at: info@argon-direct.com

  1. Argon Events shall not be liable for User interactions with any 3rd-parties, businesses and/or individuals found on the Argon Events web site or through the services provided. This includes, but is not limited to, payment and delivery of services, and any other terms, conditions, warranties or representations associated with such dealings. These dealings are solely between User and such 3rd-parties, businesses and/or individuals. User understands and agrees that Argon Events is not responsible for any damage or loss incurred as a result of any such dealings. Argon Events is under no obligation to become involved in disputes between Users of our web site, or between Users on our web site and any 3rd-party. In the event of a dispute, User agrees to release Argon Events its officers, employees, agents and successors in rights, from claims, damages and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and our service.


Data Protection

Argon Events recognizes that any data provided by User to us is extremely important and we shall, therefore, be particularly sensitive in handling such data. Users are advised that there are inherent security risks in transmitting data, such as emails, credit card or personal information, via the Internet, because it is impossible to safeguard completely against unauthorized access by 3rd-parties. Nevertheless, Argon Events shall do what is reasonable to safeguard your data, subject to this cautionary limitation.

In particular, personal information will be transmitted via the Internet only if it does not infringe upon 3rd-party rights, unless the respective party has given prior consent in view of such security risks. Accordingly, Argon Events shall not be held liable for any damages incurred as a consequence of such security risks or for any related acts of omission on our part.


Rights to Content Use

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

When User posts content or contributions to the Argon Events web site, User grants Argon Events a limited, revocable, nonexclusive and non-assignable right of use for the respective content or contribution that Argon Events is entitled to utilize for any purpose allowed by these Terms. In particular, Argon Events is entitled to use said content or contribution posted by User for marketing or in any other way. Argon Events may use User content or contributions in any form, format, or medium of any kind now known or later developed.

Although User grants Argon Events a license, as stated above, WE DO NOT OWN USER CONTENT. This license grants us certain rights and also proscribes limitations of what we may do and not do with the content, more fully described as follows:
(a) Argon Events may not sell or give away User content as permanent downloads or physical copies, alone or in a compilation;
(b) Argon Events may not continue exercising the license after User provides us with a request for termination, as described below;
(c) Argon Events may not use, license or sub-license another party to use User/Member content outside of the Argon Events web site;
(d) Argon Events may let other parties exercise these rights on the Argon Events web site, which permits the license to become sub-licensed;
(e) Argon Events may exercise these rights without paying User any remuneration, royalties or other fees, whatsoever;
(f) Argon Events may exercise these rights throughout the Argon Events web site(s), worldwide;

User may grant similar licenses to others;

User may terminate the license at any time by following the steps described below:
a. To request deletion of User content, User must send an e-mail to Customer Service at info@argon-direct.com stating the e-mail address associated with the particular content you wish to delete, along with the words “Delete User Content” in the subject line. Please note that if User subsequently places the same or similar content on the Argon Events web site, this deletion notice will become null and void.

  1. Argon Events grants a right of use over all user-posted content or contributions to its web site(s) to other Users. Copying, downloading, disseminating, distributing and storing of the contents of the Argon Events web site is, with the exception of the cache memory when searching for Argon Events web pages, prohibited, without Argon Events’s express written consent.
  2. All information, content, services and software displayed on, transmitted through or used in connection with the Argon Events web site, with the exception of User content as defined herein, including for example, news articles, reviews, directories, guides, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like, as well as its selection and arrangement, is owned by Argon Events, except for those items that are copyrighted and/or owned by their respective businesses or individuals.
  3. Without limiting the generality of the previous paragraphs, User authorizes Argon Events to share User-posted content across all web sites, to include User content in a searchable format accessible by other Users of the Argon Events web sites, now in use or later developed, to place advertisements in close proximity to such User content, and to use User’s name, likeness and any other information in connection with Argon Events’s use of the material User provides.
  4. Prohibited uses do not include any other use that Argon Events expressly authorizes in writing.
  5. Argon Events does not guarantee the accuracy, integrity or quality of the posted content on our web site and User may not rely on any of this posted content. Without limitation, Argon Events is not responsible for postings by Users in the User opinion, message board, and forum or feedback sections of our web sites.

Unsolicited Idea Submission Policy

Argon Events and its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send us any original creative artwork, samples, demos or other works. The sole purpose of this policy is to avoid potential misunderstanding or disputes when company’s products or marketing strategies might seem similar to ideas submitted to us by others. We ask that you do not send your unsolicited ideas to company or any individual at company. If, despite our request that you not send us your ideas and materials, you still send them, please understand that company makes no assurances that your ideas and materials will be treated as confidential or proprietary.


To register with https://www.argonevents.com/ you must be at least 18 years of age.

Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

User must complete the registration process by providing Argon Events with current, complete and accurate information as prompted by the applicable registration form. User also will choose a password and a User name.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

User is entirely responsible for maintaining the confidentiality of any password and account information. Furthermore, User is entirely responsible for any and all activities that occur under its account. User agrees to notify Argon Events immediately of any unauthorized use of their account or any other breach of security. Argon Events will not be liable for any loss that may incur as a result of someone else using User’s password or account, either with or without their knowledge. However, User could be held liable for losses incurred by Argon Events or another party due to someone else using their account or password

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

We may deny access to any User, at any time, and for any reason. In addition, Argon Events may, at any time, transfer rights and obligations under these Terms to any current or future Argon Events subsidiary or business unit, or any companies or divisions or any entity that acquires Argon Events or any of its assets.


While Argon Events uses reasonable efforts to include accurate and up-to-date information, Argon Events specifically disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all Argon Events web sites, either now operating or created in the future. Argon Events disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. Argon Events disclaims any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the Argon Events web site.

Argon Events does not make any warranties or representations regarding any data, service and/or information provided or made available by any user on any of the Argon Events web sites or on any external web sites linked to them. In particular, Argon Events does not warrant or represent that said data, service and/or information is true or accurate, or that it fulfils or serves any particular purpose.

Without limiting the foregoing, under no circumstances shall Argon Events be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of 3rd-parties, or loss of or fluctuations in heat, light, or air conditioning.






Argon Events may modify, suspend, discontinue or restrict the use of any portion of the Argon Events web site, including the availability of any portion of the content at any time, without notice or liability.

User acknowledge and agree that it is virtually impossible to achieve continuous, uninterrupted availability of the Argon Events or any other, web site. While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.

In no event (including our own negligence) will we be liable for any:
(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
(b) loss of goodwill or reputation;
(c) special, indirect or consequential losses; or
(d) damage to or loss of data
(even if we have been advised of the possibility of such losses).

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.


You agree to indemnify, defend and hold harmless Argon Events, its web site(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys’ fees and court costs) arising from or relating to any allegation regarding:
1. Your use of the Argon Events web site(s);
2. Argon Events’s use of any your content or information, as long as such use is not inconsistent with these Terms;
3. Information or material provided through your IP address, even if not posted by you or
4. Any violation of these Terms by you.


We endeavour at all times to provide high standards in retail and business and recognise and support the importance of the use of social media and the Internet to alert the public when such standards are not met. However, we believe that complaints should not be published in a manner that is unfair or unreasonable as to content and manner of publication and, for this reason, the following terms are agreed by yourself and ourselves to regulate how to proceed when you feel that reasonable standards have not been met.

If you post any comment on our service or products on any website other than Argon Events’s website, you agree that:-
I) you will not include any statement that is untruthful or malicious.
II) you will do all that is possible to enable Argon Events to post to the same website a comment in response and ,if such is not possible, you will include such response in full in a comment posted by yourself on the same website
III) you will agree to participate in a form of alternative dispute resolution accredited by the Trading Standards Institute of the United Kingdom under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and recommended, as appropriate for the nature of the dispute, on request by Argon Events of the service operated at https://www.argonevents.com/


These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.

We do not warrant that materials, services or information for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


If any provision of these Terms is, for any reason, invalid and/or unenforceable, as determined in an appropriate Court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. You agree to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision that most closely approximates the intent and economic effect of the invalid and/or unenforceable provision and shall be interpreted most favourably, when possible, to the benefit of Argon Events.

Section Titles : The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.

Incident Reporting : Any complaints regarding violations of these Terms by a User should be directed to customer services at info@argon-direct.com. Where possible, include details that would assist Argon Events in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).

Complaints Procedure : We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us at 1 Lombard Street, Atherton, Manchester, Greater Manchester, United Kingdom, M46 0LT.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.

These Terms represent the entire understanding between the user and Argon Events and supersedes any prior statements or representations. THE USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the web site, it’s services, sign up, posting, downloading and uploading content, and understands that it is entering into a binding and legal agreement with Argon Events.

You agree to file any claim regarding any aspect of this web site or these Terms within six (6) months of the time in which the events giving rise to such alleged claim began, or you agree to waive such claim. You also agree that no claim subject to these Terms may be brought as a class action or in any other jurisdiction than English courts.

These Terms and Conditions were last updated, and became effective, on 20/05/2018.

Contact Information : Our contact details are as follows:
Business Name: Argon Events, 1 Lombard Street, Atherton, Manchester, Greater Manchester, United Kingdom, M46 0LT. General email: info@argon-direct.com
Telephone number: 01942896868


General terms of business for the Wacken Open Air Festival

1. Organiser

ICS Festival Service GmbH, Schenefelder Strasse 17, D-25596, Tel: +49 (0) 4827 – 999 66 0, Fax: +49 (0) 4827 – 999 66 980 email: headquarters@wacken.com.

Managing Director: Thomas Jensen – Commercial Register: Schleswig Local Court – HRB 11116FL

2. Validity of these general terms of business

2.1. The Wacken Open Air Festival shall take place on the marked Festival site within the District of Steinburg in the State of Schleswig-Holstein.  The Festival site shall comprise all areas to which access is only granted with a valid Festival ticket, in particular the event area within Wacken village, hereinafter known as the Infield (site in front of the main and other stages), Wacken Village, Wacken Center & Wacken Plaza”, campsite and parking zones (“Festival site”).  These general terms of business shall apply throughout the Festival site.

2.2. These general terms of business shall apply between purchaser of admission tickets (“Visitors”) and the organiser, ICS Festival Service GmbH (“Organiser”).  By purchasing an entry ticket the Visitor shall enter into a contract with the Organiser for the event, and shall acquire the visiting rights to the event.

2.3 Every Visitor shall accept the rights and duties set out in these general terms of business and the car park and campsite rules.

2.4 No purchaser may buy more than five entry tickets.  X-Mas entry tickets shall be limited to two per purchaser.

3. Ban on reselling; contract penalty

3.1 The Organiser shall generally grant consent for transferring the event visiting rights to a third person except in the following circumstances:

3.1.1 The third party is banned from the site

3.1.2 The visiting rights are transferred at a higher price than the standard entry ticket price, or the transfer takes the form of a business or commercial resale

3.1.3 The sale is carried out by unauthorised third parties, in particular internet service providers, by unauthorised third parties, or by owners of unauthorised marketplaces and ticket resale agencies on the internet (for example eBay)

3.1.4 If the sale is made for publicity purposes as part of an unauthorised travel package, bonus or competition prize.

3.2. Any visitor who resells entry tickets in breach of the above requirements shall be liable to pay the Organiser a reasonable contract penalty in the sum of EUR 2,500 per entry ticket or visiting right offered in breach of the contract.  In the event of breach of the above conditions, the Organiser shall be entitled to invalidate the entry tickets or visiting rights in question.

5. Arrival, parking and camping

5.1. A valid entry ticket shall also entitle the holder to park and camp on the market zones of the Festival site from midnight on 30 July 2018 at no extra charge. The Road traffic Act shall apply throughout the Festival site.

5.2. Generators with a rating of up to 2 KW shall be permitted on the Festival campsite as long as they are in perfect condition and in particular are not leaking oil or fuel. They may be run until midnight. A maximum of 5 litres of fuel per vehicle may be carried in additional tanks.

5.3. The Organiser shall provide extensive information about arrival, the start of the camping period, possible forms of ID, etc. in the Festival ABS which is available on the internet at www.wacken.com. The car park and campsite rules must be obeyed at all times.

6. Entry and entry checkpoint

6.1. Access to the Festival site shall only be possible with a valid entry ticket or an undamaged Festival wristband. The ticket must be shown for initial entry and may then be exchanged for a wristband on the Festival site. Visitors who leave the Festival site shall only be granted re-entry if they are wearing a closed, undamaged Festival wristband. Wristbands which have been opened or damaged will be invalid.

6.2. On access to the Festival site a security check may be carried out by a security service on the site. This security service is under instruction to conduct a body and pocket search of Visitors, particularly when they attempt to gain access to all tents and stages as well as the Wacken Plaza & Wacken Center. Visitors hereby grant their consent for this.

6.3. The Organiser reserves the right to refuse a Visitor access to the Festival site for good reasons, in particular, but not exclusively, if carrying the prohibited items described in No. 7, if the Visitor is obviously highly alcoholically intoxicated, if the Visitor is obviously under the influence of drugs or has an obvious homophobic, sexist, racist or misanthropic attitude. Access shall also be refused if a Visitor breaches regulations for the protection of young people. If access is refused due to one of the above good reasons, the entry ticket or Festival wristband shall become invalid and the entry price shall not be reimbursed.

7. Prohibited items

7.1. The following shall be prohibited on the Festival site

7.1.1. Glass bottles of any type, animals and pets, weapons of any kind (in the technical sense), flares, pyrotechnic items, sparklers, Chinese lanterns, vuvuzelas, megaphones, shirts of right-wing bands, commercial, political or religious items of any type (for example metal bibles), including banners, signs, symbols or flyers and dangerous items of any type.

7.1.2. Without prior consent, still, film or video cameras or other recording equipment whose design, type and size make it obvious that they are not for private use only.

7.2. The following shall also not be permitted on the event site, in particular in the Infield, in all tents, on stages and in the Wacken Plaza & Wacken Center: any form of glass container (including perfume bottles), camel bags, canisters, plastic bottles, PET bottles, drinking horns, cans (including hairspray, deodorants, etc.), CS gas, pepper spray, rivet armbands, rivet neck bands and belts with projecting or sharp rivets or rivets with a length of more than 1.5 cm, chains, flagpoles, sticks, cartridge belts and/or other drink containers, your own food, rigid packaging, cool bags and other heavy containers.

7.3. The Organiser shall be entitled to take prohibited items into temporary safekeeping and to confiscate them.

8. Site rules, rules of conduct, photography and filming

8.1. The site rules will be enforced by the Organiser and its security personnel. The Organiser’s Festival site rules and its parking and campsite rules shall apply on the Festival site. Instructions issued by the Organiser’s personnel must be obeyed. Visitors must not do the following on the Festival site:

8.1.1. Carry prohibited items (No. 7)

8.1.2. Use physical violence against other Visitors, the Organiser’s personnel or other third parties.

8.1.3. Throw items onto the stage or at other Visitors.

8.1.4. Perform the “Wall of Death” or the “Circle Pit”

8.1.5. Urinate or relieve themselves outside the toilets

8.1.6. Paint, spray or deface buildings, walls, objects, etc.

8.1.7. Trade commercially or stage marketing promotions or publicity measures without the Organiser’s prior written consent. Publicity promotions of all types, in other words promoting a product, service, company or brand and the putting up of decorations shall be banned throughout the entire Festival site.

8.1.8. Enter areas and rooms which are not open to Visitors or climb on the stages, tents, traverses or the like.

8.2. Photography for private use with mobile phones will be permitted. The image rights of third parties must be honoured at all times. The production of film or sound recordings of any type and their publication online or offline without the consent of the Organiser shall be prohibited.

8.3. The Organiser may eject Visitors who breach or have breached the rules or guidelines in 6.3, 7, 8.1 and 8.2 above from the Festival site and prevent them returning. If a Visitor commits a crime at the Wacken Open Air Festival (for example drug dealing, assault, theft, sexual assault, etc.) the Visitor shall be ejected from the Festival site without warning and the police shall be informed.

8.4. If one of the above reasons exists and the Organiser ejects the Visitor from the Festival site, the entry ticket or Festival wristband shall become invalid and the entry price shall not be reimbursed. Anybody who wilfully breaches these general terms of business shall be liable to compensate the Organiser for any resultant damage.

9. Cancellation or abandonment of an event, changes to the programme

9.1. If the Wacken Open Air Festival is cancelled, Visitors shall be entitled to the reimbursement of the entry ticket price minus the advanced sale charge.

9.2. The Wacken Open Air Festival shall be held in all weather conditions, but if the weather conditions pose a risk of death, injury or health impairment to the Visitors, artists or personnel, the Wacken Open Air Festival will be abandoned without delay. In this case and in the event that the Wacken Open Air Festival is cancelled due to another force majeure, official orders or a court decision, Visitors shall not be entitled to reimbursement or compensation unless the Organiser can be shown to be guilty of malice or gross negligence.

9.3. A Festival ticket shall entitle the holder to visit a whole series of concerts and other events on the Festival site. In the event of changes to the programme, the cancellation of certain shows and the deletion of certain concerts from the programme, even if they involve so-called headliners, the Visitor shall therefore not be entitled to lodge claims against the Organiser as long as the changes remain within reason and the overall character of the Wacken Open Air Festival is retained. Delays and relocation’s of individual programme points must be accepted by the Visitor. The Organiser shall publicise any changes without delay on www.wacken.com.

10. Health impairment caused by sound level

The Visitor is aware that a special sound level occurs at the Wacken Open Air Festival, particularly in front of the stage and that this gives rise to the risk of possible health damage, particularly hearing damage. The Organiser shall ensure by means of suitable technical equipment, sound level limits and the selection of individual event sites that the Visitor will not suffer harm due to the sound level of the performances. However, we highly recommend the use of ear plugs, particularly when standing near the speakers, and that you select a position in front of the stages which is commensurate with your individual listening habits.

11. Protection of young people – the provisions of the Law to Protect Young People in Public applies to all events.

11.1. Children and young people aged between 1 and 16 may only access the Festival if accompanied by a person with custody rights or responsible for looking after them. A person responsible for looking after a young person is any person over the age of 18 if they carry out guardian duties permanently or temporarily on the basis of an agreement with the parent or guardian or if they are looking after a child or young person as part of their education or the welfare of children or young people (§ 1 Para. 1 No. 4 of the Law to Protect Young People in Public). Children up to the age of 12 (inclusive) shall be granted free entry to the Festival.

11.2. Young people aged between 16 and 17 inclusive, in other words below the age of 18, shall be confined to the campsite area after midnight. The appropriate restrictions apply to all children and young people.

11.3. People responsible for looking after children or young people must carry written verification and produce a copy of the ID of the parent or guardian on request.

12. Limitation of liability

12.1. The Organiser, its legal representative or agents shall only accept liability in the event of malice or gross negligence.

12.2. The Organiser’s liability for initial impracticality and for the breach of major contract obligations even in the event of simple negligence shall not be affected by the above limitation of liability, but such liability shall be limited to foreseeable damage typical for this type of contract. Claims for compensation due to death, physical injury or health impairment and under the Product Liability Law shall not be affected by the above limitation.

12.3. The Organiser cannot accept liability for lost or damaged property. Visitors park on the marked car parks and campsite at their own risk.

13. Image rights

The Organiser and third parties engaged by it shall be entitled to make image, sound and combined recordings of Visitors without any payment to the recorded persons during the events and to use them or have them used in any way in all established and future media, in particular for reports in all media, including the internet, on sound or sound and image combination storage devices and for publicising the Wacken Open Air Festival, to acquire sponsors and for all the other business purposes of the Organiser and its affiliates. All rights may also be transferred to third parties for the above purposes.

14. Applicable law, miscellaneous

14.1. German law shall be exclusively applicable.

14.2. The Organiser reserves the right to amend these general terms of business at any time.

14.3 There is sufficient space in front of the main stages on the Festival site for all the Visitors to the Wacken Open Air Festival. However, it is obvious that the capacity of all the other stages is limited and the Organiser may refuse access to a secondary stage if it is already filled to capacity. We therefore recommend that you attend the performances promptly. You must obey instructions issued by the security personnel.

Merchandise Sales

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following Terms and Conditions. You will be asked to accept these Terms and Conditions when placing your order. All orders are subject to availability and confirmation of the order price.

In order to contract with Argon Events you must be over 18 years of age and possess a valid credit or debit card. Argon Events retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund including any delivery cost charged. We will not take any additional payments without prior consent.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Payment & Delivery

We accept payment by credit or debit card. We do not accept cheques or postal orders. Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed and at this point, your card will be debited. Your order will then be dispatched (see individual items for delivery timetables).

The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. If you have already paid, we will refund you the full amount including any delivery costs charged as soon as possible.

We will make every effort to deliver goods within the estimated time scales, however delays are occasionally inevitable due to unforeseen circumstances. Occasionally, we may need to cancel an order if we will be unable to deliver. In this situation, if you have already paid we will refund you the full amount including any delivery costs as soon as possible.

If we miss the delivery deadline for any products then you may cancel your order straight away if any of the following apply:
(a) We have refused to deliver the goods;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

If you do not wish to cancel your order straight away, or do not have the right to do so, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.

If you choose to cancel your order for late delivery, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay for the cost of this. After you cancel your order we will refund any sums you have paid to us for the cancelled products and their delivery.

We withhold the right to not resend any orders which have been returned to us without prior payment for a second delivery if you have provided us incorrect delivery information, or when you fail to collect your goods from your local depot if a delivery has been attempted and failed.

If you order products for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for more information before placing your order.

Our Return Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Your right to cancel will not be agreed in the following situations:

  • on returns of sealed items, if you have already unsealed the packaging;
  • on an order for personalized items, or products that have been manufactured according to your specifications.
  • on sealed goods, which are not applicable for a return for reasons of health and safety or hygiene, in the situation where the sealing has been removed (e.g. piercings, contact lenses)