Terms & Conditions

TERMS AND CONDITIONS OF USE

 

THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter “Terms”) governs your use of our web site (hereafter “web site”). It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the web site (hereafter “services”). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Business through its web site(s).

This website is owned by David Chapman,  Argon Events, registered as a sole trader. Our VAT registration number is 458 075428.

The following words used in these Terms shall have the following meanings:

• “Personal Information” shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
• “Argon Events web site” shall mean all web sites on which Argon Events provides products and/or services.
• “Argon Events User” shall mean all Users of the Argon Events web site(s) and services.
• “Argon Events Products and Services” shall mean all products and/or services provided directly by Argon Events;
• “3rd–Parties” include all advertisers, partners and affiliate vendors that are included on, or linked to, the Argon Events web site(s).

ORDERING SERVICES FROM US

Individuals: These terms of sale apply to all goods and services supplied by Argon Events via https://www.argonevents.com/. The website is governed by the following terms and conditions; they do not affect your statutory rights.

Description and price of services

We have taken care to describe and show services as accurately as possible. Despite this, slight variations in services may occur. We provide you with service information on https://www.argonevents.com/. If there is anything which you do not understand, or if you wish to obtain further information, please contact our Customer Services team on: info@argon-direct.com.

We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a service is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). We reserve the right to alter all service pricing without notice.

Service images and screenshots are for illustrative purposes only and may differ from the actual service.

All prices include VAT (where applicable) at the current rates.

Placing an order

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the services you have ordered. Any order placed by you for services advertised on our website is an offer by you to purchase the services selected in your order. No contract exists between you and us for the provision of services until we have received your order and accepted it (which we may do at our discretion). We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.

Our acceptance of an order takes place when we activate the service or send you confirmation by email, even if your payment has been processed immediately.

We may refuse in our discretion to accept an order:
(a) where we cannot obtain authorisation for your payment;
(b) if there has been a pricing or product description error; or
(c) if you do not meet any eligibility criteria set out in our terms and conditions.
(d) services or information ordered by you are not available;

Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase services from our site. The use of our website may be prohibited by certain national laws. We make no representation and accept no liability in respect of the use of the services you purchase.

Payment

Payment can be made by any of the options advertised on our website. Full payment shall be due before commencement of service.

When placing an order for one of our holidays, the full amount of the holiday is payable plus all applicable insurance premiums (if required)

Deposits.  Argon Events will accept a deposit of £100.00 per person on most holidays (unless otherwise stated). Deposits are accepted by Argon Events on the strict acceptance by the customer that the deposit is non-refundable.

Final balances are to be received by Argon Events on or before the date stipulated for each holiday, unless otherwise agreed at the time of placing the deposit (please check individual Events, as staggered payment plans are in place on several Festivals).

Where the value of the deposit is less than the value of the Event Ticket, Argon Events may require that an intermediate payment, of an amount equal to the value of the Event Ticket is paid in advance of the final balance date. Payments made up to the value of the Event Ticket are non-refundable.

It shall be the responsibility of the customer to forward the balance within the time allowed. If the balance price of the holiday (or any intermediate payment as described above) is not received by Argon Events within the time allowed, Argon Events reserve the right to treat your booking as cancelled by you and apply the cancellation charges as set out under our cancellation terms below.

Argon Events or their agents will not accept deposits within 8 weeks prior to departure, except in situations as described below.

For Tours that only become available at or within 8 weeks of departure, deposits may be acceptable at the discretion of Argon Events and details of when the balance of payment is due will be given at the time of booking.

Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent (Group Leader) for all members of the party and accepts these booking conditions on behalf of each member of the party.

Our secure server software encrypts all your payment card details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the Website.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

During security checks we may ask for additional information or documentation to help support the data you supplied.

Cancellation

As already described under Payment above, in the event of customer cancellation, deposits are non-refundable, payments made up to the value of the Event Ticket are non-refundable.

Cancellations by the customer. Customers may cancel Event bookings by giving notice in writing to Argon Events.

When notice of cancellation is given to Argon Events before the final balance date and after the interim payment date, Argon Events shall be entitled to retain 50% of the full value of the holiday booking, or the value of the Event ticket price, whichever is the greater. When notice of cancellation is given after the final balance date, Argon Events shall be entitled to retain the whole of the full value of the holiday booking.

Cancellation by Argon Events. Argon Events reserve the right to cancel any Tour on which there are insufficient bookings made to justify its departure. In the unlikely event of this happening, you will be advised at least 8 weeks (or before the full balance of your holiday is due) prior to departure and will be entitled to a full refund of all monies paid.

If you wish to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post 1 Lombard Street, Atherton, Manchester, Greater Manchester, M46 0LT or e-mail to info@argon-direct.com).

To meet the cancellation deadlines, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation periods have expired.

In the event of cancellation by you or by Argon Events and where partial or full reimbursement is due, we will make the reimbursement within 14 days of the cancellation. Where bookings have been paid in full by credit or debit card in two or less payments, monies due will be refunded back to the appropriate card. Refund monies due to those who have paid over three or more instalments, will be refunded by cheque.

 

Prices
We can change your holiday price after you’ve booked, only in certain circumstances:

Changes in [the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources] [the level of taxes or fees imposed by third parties including tourist taxes, embarkation or disembarkation fees at ports] or [exchange rates] mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel, you must do so within the time period shown on your final invoice.

Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Delay

Argon Events will not incur any liability whatsoever in the event of any delay due to causes beyond its control, which include (but are not limited to) the following:

• accidents causing delays to the vehicle
• vehicle breakdown
• exceptional or severe weather conditions
• compliance with requests of the police
• deaths and accidents on the road
• vandalism and terrorism
• unforeseen traffic or border delays
• industrial action by third parties
• problems caused by other customers
• the vehicle being held or delayed by a police officer or government official
• other circumstances affecting passenger safety

Event Interruption/Cancellation

Argon Events can accept no responsibility for any inconvenience or monetary or other loss due to disruption, interruption or cancellation, before or during an event arising out of matters of which Argon Events have no control, for example but not limited to, war or threat of war, riots, fire, flood, industrial disputes or government action.

Conditions of Carriage

Where an event involves travel by ship, rail or coach, the conditions of carriage of the operators of the shipping company, railway company or coach operator will apply to the customer.

Injury, Loss or Damage

Argon Events accept liability for injury, loss or damage caused by the negligence of its employees. Argon Events can accept no liability whatsoever arising from any actual default of any independent organisations or of their employees or agents, who may be involved in providing services included in the event arrangements.

Holiday Insurance

Argon Events urge all customers to carry adequate travel insurance. We offer a comprehensive holiday insurance package for your convenience, or you can arrange your own. It is recommended that if placing a deposit on your holiday, you should take out insurance at the time of placing your deposit.

Standards of Personal Conduct

We expect all our clients to have consideration for their fellow passengers as described below. In the event of any client behaving in such a way as is likely in our opinion or the opinion of any person in authority, to cause offence, damage, danger inconvenience or distress to others, we reserve the right to terminate that person’s holiday arrangements. In this event, our responsibility for their holiday will thereupon immediately cease and we will not be liable for any costs or expenses incurred by them as a result.

(i) You shall not be abusive or threatening to any representative of Argon Events or any other person;
(ii) You shall always follow any instructions given by Argon Events staff, including the driver, which is given to ensure the safety of all passengers;
(iii) You shall not behave in a manner which may endanger yourself or any person or property or the vehicle, including playing music which is audible to others;
(iv) You shall not distract or stop the Driver or other company representatives in carrying out their duties;
(v) You shall not cause damage or injury to any other persons or property or the vehicle;
(vi) You shall not consume or take any alcoholic drinks or drugs (other than medicines) onto a vehicle;
(vii) You shall not board a service whilst under the influence or alcoholic drink or drugs or smoke on the vehicle;
(viii) You shall not board a vehicle whilst being seriously ill;
(ix) All Argon Events services are none smoking services. Smoking is strictly forbidden on our services.

Passports, Visas etc – Your Responsibilities

It is your responsibility to ensure that you and those for whom you are booking are in possession of valid passports and any appropriate visas. Be sure to check passport and visa requirements with the consulate of countries you will be travelling through well in advance, particularly if you are a non British passport holder. You are responsible for any charges, fines etc that may be levied by authorities in the U K or overseas for non compliance with regulations in the area and any such amounts will be recharged to you.

Where holidays include Event tickets, customers are bound by the terms and conditions of the Event Organisers. Any such applicable terms and conditions will be displayed on the Event Ticket, or on the specific wishes of an individual Event Organiser, at the end of these terms and conditions.

Limitation of Liability

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the services.

Argon Events will not be liable to you for any loss or damage in circumstances where:
(a) There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
(b) Such loss or damage is not a reasonably foreseeable result of any such breach;
(c) Any increase in loss or damage resulting from breach by you of any term of this contract.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Insolvency

In the unlikely event of the insolvency of Argon Events and in accordance with ”The Package Travel, Package Tours Regulations” all passengers booking with Argon Events are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Argon Events.

Claims

In the event of the insolvency of Argon Events, you must the Insurer immediately. Please ensure you retain the booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.

LINKS TO AND FROM OTHER WEBSITES

Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

SUCCESS OF YOUR BUSINESS OR EARNINGS

What User derives from use of Argon Events products/services/information depends upon User’s commitment to, and effort in, applying the information. Argon Events does not represent, warrant or guarantee that User will achieve any particular results in business as a result of purchasing and using Argon Events products/services/information. User acknowledges that the success of User’s business depends on User’s skills, effort and commitment. PLEASE SEE OUR EARNINGS AND TESTIMONIAL DISCLAIMER ELSEWHERE ON THIS WEB SITE.

NEWSLETTERS

Argon Events sends out Newsletters and other informational emails (collectively referred to as “Newsletters”) to Argon Events website users that subscribe to the service. In these Newsletters, we may inform you about new services, features or products. User may choose to unsubscribe from the Newsletter at any time using the unsubscribe option at the bottom of our emails, or by writing to us at info@argon-direct.com or following the unsubscribe link contained in each of the emails.

LICENCE AND COPYRIGHT

The Argon Events web site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under UK and International copyright laws. Argon Events owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Argon Events and the copyright owner. Elements of the web site are protected by trade dress, trademark, unfair competition and other laws and may not be copied or imitated in whole or in part, by any means, including but not limited to, the use of framing or mirrors.

You are permitted to print and download extracts from this website for your own private use on the following basis:
(a) no documents or related graphics on this website are modified in any way;
(b) no graphics on this website are used separately from accompanying text; and
(c)any of our copyright and trade mark notices and this permission notice appear in all copies.

Copyright Infringement

In accordance with UK and International law, any notifications of claimed copyright infringement should be sent to us immediately. Such notification can be sent by email, to info@argon-direct.com or by letter to: Argon Events, 1 Lombard Street, Atherton, Manchester, Greater Manchester, United Kingdom, M46 0LT.

Copyright Infringement – Digital Millennium Copyright Act

If operating in America: The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you are a copyright owner or an agent thereof and believe in good faith that materials hosted by Argon Events infringe your copyright, you (or your agent) may send Argon Events a notice requesting that the material be removed or access to it blocked by providing Argon Events’s Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
   2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online web site are covered by a single notification, a representative list of such works at that website;
   3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit Argon Events to locate the material;
   4. Information reasonably sufficient to permit Argon Events to contact you, such as a name, address, telephone number, and, if available, an e-mail address;
   5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
   6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. Notices and counter-notices with respect to this website should be sent to : Argon Events, 1 Lombard Street, Atherton, Manchester, Greater Manchester, United Kingdom, M46 0LT.

Argon Events suggests that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.

Any rights not expressly granted in these terms are reserved.

OBLIGATIONS OF USER

Use of this website https://www.argonevents.com/, as described below, is prohibited. These descriptions are guidelines and are not intended to be exhaustive or all-inclusive.

Illegal/Criminal Activity The Argon Events web site may not be used in connection with criminal or civil violations of state, federal, or international laws, regulations, or other government rules or requirements. Such violations include theft or infringement of copyrights, trademarks, trade secrets, or other types of intellectual property; fraud; forgery; theft or misappropriation of funds, credit cards, or personal information; and threats of physical harm or harassment.

Security Violations : The Argon Events web site may not be used in connection with attempts, whether successful or not, to violate the security of a network, service, or other system. Examples of prohibited activities include hacking, cracking into, monitoring, or using systems without authorization; scanning ports; conducting denial of service attacks; and distributing viruses or other harmful software.

Basic Security : User is responsible for maintaining the basic security of its computer system and to prevent its use by others in a manner that violates these Terms. Examples include: improperly securing a mail server so others can use it to distribute spam; improperly securing an FTP server so that it may be used by others to illegally distribute licensed software or media content. User is responsible for taking corrective actions on vulnerable or exploited systems to prevent continued abuse.

Threats : The Argon Events web site may not be used to transmit materials of a threatening nature, including threats of death or physical harm, harassment, libel, and defamation.

Offensive Materials : The Argon Events web site may not be used for the distribution of offensive materials, including obscene, pornographic, indecent, and hateful materials. Further, Users agree to adhere to the following requirements:
a. Comply with all laws, ordinances, statutes and applicable legislation and to respect all 3rd-party rights. In particular, User shall not:
i. Provide, post or otherwise distribute content which is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims, violates the privacy rights of any 3rd-party, is unreasonably harmful or offensive to any individual or community;
ii. Use or post any pornographic materials or any content that violates any applicable legislation for the protection of minors; or advertise or promote, offer or distribute any pornographic product or products which do not comply with any applicable legislation for the protection of minors;
iii. Unreasonably annoy (particularly with SPAM) any other User;
iv. Use or post, without authorization, any content protected by law (e.g. copyright, trademark, patent, utility patent, design patent or other intellectual property (IP) laws), or advertise, promote, offer or distribute any goods or services protected by law;
v. Use, post or promote any commercial practices considered unfair competition, including progressive customer acquisition practices (such as chain distribution systems, Ponzi schemes, illegal multi-level selling or pyramid sales).
5. You may not provide, post or otherwise distribute, User content that:
i. Contains vulgar, profane, abusive, racist or hateful language or expressions, epithets or slurs, text, photographs, videos or illustrations in poor taste, inflammatory attacks of a personal, racial or religious nature;
ii. Discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law or moral standards;
iii. Violates or encourages the violation of any municipal, state, provincial, federal or international law, rule, regulation or ordinance;
iv. Interferes with any User’s uninterrupted use of the Argon Events website;
v. Advertises, promotes or offers to trade any goods or services;
vii. Uploads or transmits viruses or other harmful, disruptive or destructive files, material or code;
viii. Disrupts, interferes with, or otherwise harms or violates the security of the Argon Events web site or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Argon Events web site;
viii. “Flames” any individual or entity (e.g. sends repeated messages related to another User and/or makes derogatory or offensive comments about another User or individual), or repeats prior posting of the same message under multiple threads or subjects.

WARNING: ANY VIOLATION OF THESE POSTING RULES THAT INVOLVES CRIMINAL CONDUCT OF ANY KIND WILL BE REFERRED TO LAW ENFORCEMENT AUTHORITIES UPON NOTICE RECEIVED BY COMPANY.

It is your responsibility to determine that your input into our site, including use of any chat room areas of our site, including your choice of your user name, conforms to the above conditions. If you notice any content which breaches these conditions, please notify us by email to info@argon-direct.com.

SPAM : Spam is an unacceptable use of the Argon Events web site. Spam includes any of the following activities:
a. Posting a single message or messages similar in content, to more than five (5) online forums or newsgroups and posting messages to online forums or newsgroups that violate their rules.
b. Collecting responses from unsolicited e-mail.
c. Sending any unsolicited e-mail that could be expected, in Argon Events’s opinion, to provoke complaints.
d. Sending e-mail with charity requests, petitions for signatures, or any chainmail-related materials.
e. Sending bulk e-mail without identifying in the e-mail a clear and easy means to be excluded from receiving additional e-mail from the originator of the e-mail. NOTE: The inclusion of an opt-out clause does not necessarily legitimize sending unsolicited e-mail.
f. Sending e-mail that does not accurately identify the sender, the sender’s return address, and the e-mail address of origin.
g. Using Argon Events facilities to violate what could reasonably be considered a violation of another Internet Service Provider’s (ISP) acceptable use policy and/or terms of service.

User is further prohibited from the following activities:
i. Employing any mechanisms, software or scripts when using the Argon Events web site. However, the User may use the interfaces or software provided by Argon Events within the scope of the services available on our web site and in accordance with these Terms;
ii. Blocking, overwriting, modifying and copying of any contents of the Argon Events web site.
iii. Distributing or publicly disclosing the contents of the web site or any of its terms, without written permission from Argon Events, or
iv. Performing any actions that may impair the operability of the Argon Events web site infrastructure, particularly actions that may overload said infrastructure, servers, bandwidth or other equipment or software

Indirect Access: A violation of these Terms by someone having only indirect access to the Argon Events web site through a User, will be considered a violation, whether or not with User’s knowledge or consent.

General

In addition, these policies apply to any email or content transmitted by User, or on your behalf, that uses a Argon Events account as a mailbox for responses or promotes content, hosted or transmitted, using Argon Events facilities, or that indicates, in any way, that Argon Events was involved in the transmission of such email or content.

The resale of Argon Events products and services is not permitted, unless expressly permitted by these Terms or in a separate written agreement.

Violations of these Terms may result in immediate suspension or termination of your account and our services to you, immediate temporary or permanent filtering, blocked access or other action appropriate to the violation, as determined by Argon Events, in its sole discretion.

When feasible, it is Argon Events’s preference to give notice so that violations may be addressed voluntarily, however, we reserve the right to act without notice, when necessary, as determined by Argon Events in its sole discretion. Argon Events may involve, and will cooperate with, law enforcement, if criminal activity is suspected. Violators may also be subject to civil or criminal liability under applicable law. Refunds or credits are not issued in connection with actions taken for violations of these Terms.

Uses and Other Policies

1. When using our services, User warrants and represents that all of the data provided by you is accurate and complete. User shall report any modifications in the data to the Argon Events web site, immediately upon any changes occurring.
2. User shall not be allowed to have multiple accounts. You may only establish one (1) User account. If Argon Events determines that User has established more than one (1) account, further use of our web site may be suspended or terminated, subject to the sole discretion of Argon Events.
3. User warrants and represents that they are of legal age (18 or older) to use our web site, at their time of use, or that they are a legal entity, created by operation of law.
4. User may download or print a single copy of any portion of the content solely for personal, non-commercial use, provided they do not remove any trademark, copyright or other notice from such content.

Requests to use Argon Events content for any purpose other than as permitted in these Terms shall be directed to Argon Events at: info@argon-direct.com

1. Argon Events shall not be liable for User interactions with any 3rd-parties, businesses and/or individuals found on the Argon Events web site or through the services provided. This includes, but is not limited to, payment and delivery of services, and any other terms, conditions, warranties or representations associated with such dealings. These dealings are solely between User and such 3rd-parties, businesses and/or individuals. User understands and agrees that Argon Events is not responsible for any damage or loss incurred as a result of any such dealings. Argon Events is under no obligation to become involved in disputes between Users of our web site, or between Users on our web site and any 3rd-party. In the event of a dispute, User agrees to release Argon Events its officers, employees, agents and successors in rights, from claims, damages and demands of every kind, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and our service.

USER FORUMS, CONTENT, AND PARTICIPATION

Data Protection

Argon Events recognizes that any data provided by User to us is extremely important and we shall, therefore, be particularly sensitive in handling such data. Users are advised that there are inherent security risks in transmitting data, such as emails, credit card or personal information, via the Internet, because it is impossible to safeguard completely against unauthorized access by 3rd-parties. Nevertheless, Argon Events shall do what is reasonable to safeguard your data, subject to this cautionary limitation.

In particular, personal information will be transmitted via the Internet only if it does not infringe upon 3rd-party rights, unless the respective party has given prior consent in view of such security risks. Accordingly, Argon Events shall not be held liable for any damages incurred as a consequence of such security risks or for any related acts of omission on our part.

PLEASE SEE OUR PRIVACY POLICY, STATED SEPARATELY, ON THE COMPANY WEB SITE.

Rights to Content Use

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

When User posts content or contributions to the Argon Events web site, User grants Argon Events a limited, revocable, nonexclusive and non-assignable right of use for the respective content or contribution that Argon Events is entitled to utilize for any purpose allowed by these Terms. In particular, Argon Events is entitled to use said content or contribution posted by User for marketing or in any other way. Argon Events may use User content or contributions in any form, format, or medium of any kind now known or later developed.

Although User grants Argon Events a license, as stated above, WE DO NOT OWN USER CONTENT. This license grants us certain rights and also proscribes limitations of what we may do and not do with the content, more fully described as follows:
(a) Argon Events may not sell or give away User content as permanent downloads or physical copies, alone or in a compilation;
(b) Argon Events may not continue exercising the license after User provides us with a request for termination, as described below;
(c) Argon Events may not use, license or sub-license another party to use User/Member content outside of the Argon Events web site;
(d) Argon Events may let other parties exercise these rights on the Argon Events web site, which permits the license to become sub-licensed;
(e) Argon Events may exercise these rights without paying User any remuneration, royalties or other fees, whatsoever;
(f) Argon Events may exercise these rights throughout the Argon Events web site(s), worldwide;

User may grant similar licenses to others;

User may terminate the license at any time by following the steps described below:
a. To request deletion of User content, User must send an e-mail to Customer Service at info@argon-direct.com stating the e-mail address associated with the particular content you wish to delete, along with the words “Delete User Content” in the subject line. Please note that if User subsequently places the same or similar content on the Argon Events web site, this deletion notice will become null and void.

1. Argon Events grants a right of use over all user-posted content or contributions to its web site(s) to other Users. Copying, downloading, disseminating, distributing and storing of the contents of the Argon Events web site is, with the exception of the cache memory when searching for Argon Events web pages, prohibited, without Argon Events’s express written consent.
2. All information, content, services and software displayed on, transmitted through or used in connection with the Argon Events web site, with the exception of User content as defined herein, including for example, news articles, reviews, directories, guides, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like, as well as its selection and arrangement, is owned by Argon Events, except for those items that are copyrighted and/or owned by their respective businesses or individuals.
3. Without limiting the generality of the previous paragraphs, User authorizes Argon Events to share User-posted content across all web sites, to include User content in a searchable format accessible by other Users of the Argon Events web sites, now in use or later developed, to place advertisements in close proximity to such User content, and to use User’s name, likeness and any other information in connection with Argon Events’s use of the material User provides.
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5. Argon Events does not guarantee the accuracy, integrity or quality of the posted content on our web site and User may not rely on any of this posted content. Without limitation, Argon Events is not responsible for postings by Users in the User opinion, message board, and forum or feedback sections of our web sites.

Unsolicited Idea Submission Policy

Argon Events and its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send us any original creative artwork, samples, demos or other works. The sole purpose of this policy is to avoid potential misunderstanding or disputes when company’s products or marketing strategies might seem similar to ideas submitted to us by others. We ask that you do not send your unsolicited ideas to company or any individual at company. If, despite our request that you not send us your ideas and materials, you still send them, please understand that company makes no assurances that your ideas and materials will be treated as confidential or proprietary.

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Each registration is for a single user only, whether or not acting on behalf of a company or other organisation. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

User must complete the registration process by providing Argon Events with current, complete and accurate information as prompted by the applicable registration form. User also will choose a password and a User name.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

User is entirely responsible for maintaining the confidentiality of any password and account information. Furthermore, User is entirely responsible for any and all activities that occur under its account. User agrees to notify Argon Events immediately of any unauthorized use of their account or any other breach of security. Argon Events will not be liable for any loss that may incur as a result of someone else using User’s password or account, either with or without their knowledge. However, User could be held liable for losses incurred by Argon Events or another party due to someone else using their account or password

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

We may deny access to any User, at any time, and for any reason. In addition, Argon Events may, at any time, transfer rights and obligations under these Terms to any current or future Argon Events subsidiary or business unit, or any companies or divisions or any entity that acquires Argon Events or any of its assets.

DISCLAIMER

While Argon Events uses reasonable efforts to include accurate and up-to-date information, Argon Events specifically disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all Argon Events web sites, either now operating or created in the future. Argon Events disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. Argon Events disclaims any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the Argon Events web site.

Argon Events does not make any warranties or representations regarding any data, service and/or information provided or made available by any user on any of the Argon Events web sites or on any external web sites linked to them. In particular, Argon Events does not warrant or represent that said data, service and/or information is true or accurate, or that it fulfils or serves any particular purpose.

Without limiting the foregoing, under no circumstances shall Argon Events be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of 3rd-parties, or loss of or fluctuations in heat, light, or air conditioning.

COMPANY WEB SITES AND ALL MATERIALS, INFORMATION, PRODUCTS AND SERVICES INCLUDED IN THE COMPANY WEB SITES, ARE PROVIDED “AS IS,” WITH NO WARRANTIES EXPRESSED OR IMPLIED. THE COMPANY EXPRESSLY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS AND PERFORMANCE OF THE COMPANY WEB SITES. COMPANY DISCLAIMS, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED THROUGH THE COMPANY WEB SITES. THE COMPANY DISCLAIMS ANY WARRANTIES FOR SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED ON THE COMPANY WEB SITES OR RECEIVED THROUGH ANY LINKS PROVIDED BY THE COMPANY WEB SITES AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH ANY LINKS OR ANY USER CONTRIBUTIONS PROVIDED TO THE COMPANY WEB SITES.

THE USER UNDERSTANDS AND AGREES THAT THEY DOWNLOAD OR OTHERWISE OBTAIN MATERIAL OR DATA THROUGH THE USE OF THE COMPANY WEB SITES AT THEIR OWN DISCRETION AND RISK AND THAT THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO THEIR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY IN ALL CASES. THE USER MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

THE COMPANY AND ITS WEB SITES ARE NOT RESPONSIBLE OR LIABLE FOR CONTENT POSTED BY USERS, 3rd-PARTIES, ACTIONS OF ANY 3rd-PARTY OR FOR ANY DAMAGE TO, OR VIRUS THAT MAY INFECT, A USER’S COMPUTER EQUIPMENT OR OTHER PROPERTY.

LIABILITY

Argon Events may modify, suspend, discontinue or restrict the use of any portion of the Argon Events web site, including the availability of any portion of the content at any time, without notice or liability.

User acknowledge and agree that it is virtually impossible to achieve continuous, uninterrupted availability of the Argon Events or any other, web site. While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to our website or service for any one event or series of related events is limited to the total fees which you have paid to us in the 12 months before the event(s) complained of.

In no event (including our own negligence) will we be liable for any:
(a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
(b) loss of goodwill or reputation;
(c) special, indirect or consequential losses; or
(d) damage to or loss of data
(even if we have been advised of the possibility of such losses).

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

INDEMNITY

You agree to indemnify, defend and hold harmless Argon Events, its web site(s) and each of its respective advertisers, partners, suppliers, licensors, officers, directors, shareholders, employees, representatives, contractors, agents and sub-licensees, from any and all claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages (including attorneys’ fees and court costs) arising from or relating to any allegation regarding:
1. Your use of the Argon Events web site(s);
2. Argon Events’s use of any your content or information, as long as such use is not inconsistent with these Terms;
3. Information or material provided through your IP address, even if not posted by you or
4. Any violation of these Terms by you.

DISPUTE RESOLUTION. CONSUMER REVIEWS AND USE OF SOCIAL MEDIA

We endeavour at all times to provide high standards in retail and business and recognise and support the importance of the use of social media and the Internet to alert the public when such standards are not met. However, we believe that complaints should not be published in a manner that is unfair or unreasonable as to content and manner of publication and, for this reason, the following terms are agreed by yourself and ourselves to regulate how to proceed when you feel that reasonable standards have not been met.

If you post any comment on our service or products on any website other than Argon Events’s website, you agree that:-
I) you will not include any statement that is untruthful or malicious.
II) you will do all that is possible to enable Argon Events to post to the same website a comment in response and ,if such is not possible, you will include such response in full in a comment posted by yourself on the same website
III) you will agree to participate in a form of alternative dispute resolution accredited by the Trading Standards Institute of the United Kingdom under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and recommended, as appropriate for the nature of the dispute, on request by Argon Events of the service operated at https://www.argonevents.com/

GOVERNING LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.

We do not warrant that materials, services or information for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

MISCELLANEOUS

If any provision of these Terms is, for any reason, invalid and/or unenforceable, as determined in an appropriate Court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. You agree to replace an invalid and/or unenforceable provision with a valid and/or enforceable provision that most closely approximates the intent and economic effect of the invalid and/or unenforceable provision and shall be interpreted most favourably, when possible, to the benefit of Argon Events.

Section Titles : The section titles used in these Terms are purely for convenience and carry with them no legal or contractual effect.

Incident Reporting : Any complaints regarding violations of these Terms by a User should be directed to customer services at info@argon-direct.com. Where possible, include details that would assist Argon Events in investigating and resolving the complaint (i.e. expanded headers and a copy of the offending transmission).

Complaints Procedure : We are very proud of our high standards of customer service however, in the event that we fail in meeting these standards, please do not hesitate to contact us at 1 Lombard Street, Atherton, Manchester, Greater Manchester, United Kingdom, M46 0LT.

ONLINE ACCEPTANCE

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.

These Terms represent the entire understanding between the user and Argon Events and supersedes any prior statements or representations. THE USER AGREES TO THE TERMS OF THIS ONLINE AGREEMENT, by using the web site, it’s services, sign up, posting, downloading and uploading content, and understands that it is entering into a binding and legal agreement with Argon Events.

You agree to file any claim regarding any aspect of this web site or these Terms within six (6) months of the time in which the events giving rise to such alleged claim began, or you agree to waive such claim. You also agree that no claim subject to these Terms may be brought as a class action or in any other jurisdiction than English courts.

These Terms and Conditions were last updated, and became effective, on 20/05/2018.

Contact Information : Our contact details are as follows:
Business Name: Argon Events, 1 Lombard Street, Atherton, Manchester, Greater Manchester, United Kingdom, M46 0LT. General email: info@argon-direct.com
Telephone number: 01942896868

 

 General terms of business for the Wacken Open Air Festival

1. Organiser

ICS Festival Service GmbH, Schenefelder Strasse 17, D-25596, Tel: +49 (0) 4827 – 999 66 0, Fax: +49 (0) 4827 – 999 66 980 email: headquarters@wacken.com.

Managing Director: Thomas Jensen – Commercial Register: Schleswig Local Court – HRB 11116FL

1. Validity of the terms and conditions

The Wacken Open Air takes place on the designated festival site in the district of Steinburg in Schleswig-Holstein. The festival area includes all areas to which access is only granted with a valid festival ticket, including in particular the event area of ​​the municipality of Wacken; further referred to as infield (area in front of the main and side stages), forecourt “Wackinger Village, Wacken Center & Wacken Plaza”, camping area, beer garden, parking areas etc. (“festival area”). These general terms and conditions apply to the entire festival site. The event begins on 08/02/2023 and ends on 08/05/2023. These GTC apply between the holder of an admission ticket (“visitor”) and the organiser, WOA Festival GmbH (“organizer”). By purchasing an admission ticket, the visitor concludes an event contract with the organizer and acquires the right to attend the event.Every visitor recognizes the rights and obligations in these terms and conditions as well as the house rules and the parking and camping rules. Tickets for the event are sold exclusively for private, non-commercial use by the buyer. For each ticket purchased, the buyer acquires a personalized visitation right, which only applies to the ticket holder whose name is entered in the designated field on the ticket.

 

Definition

Event: The “Wacken Open Air” event consists of all the program sequences (music and supporting program) in connection with the “Wacken Open Air” event as well as the arrangements made by the organizer for the arrival, stay and departure of the visitors for this event to the event.

Event area: The event area includes all areas to which access is only granted with a valid festival ticket or other access authorization from the organizer, including in particular the event area of the municipality of Wacken – also called infield (area in front of the main and secondary stages), Wackinger Village, Wacken Center, Wacken Plaza, parking and camping area, Bullhead City Circus.

Parking and camping areas: the entirety of all parking and camping areas set up for the event, including access routes from the public traffic area and access routes to the event site.

Tickets; prohibition on resale; penalty

Tickets can only be purchased from SH Promotion GmbH (www.metaltix.com) and selected travel partners. The general terms and conditions of SH Promotion GmbH apply to the purchase. These are available at www.metaltix.com/agb. Each customer may purchase a maximum of ten (10) tickets. If the number of tickets ordered by a customer exceeds ten (10), the organizer reserves the right to have the ticket provider cancel the orders in excess of these restrictions. After cancellation by the organizer or a company commissioned by the organizer, a transfer is no longer permitted.

All tickets are digital tickets that are sent to the visitor digitally. All tickets are personalised, and the visitor is given personalized access rights. Entry will only be permitted with a valid, named ticket and accompanied by a valid photo ID.

So-called “Fast Tickets” are limited to 2 per buyer.

The organizer agrees to the transfer of the right of visitation to a third party in the event of a legitimate interest, unless: the third party is banned from entering the premises the right of visitation is offered at a higher price, plus any fees, than the nominal price of the admission ticket. it is a trade or commercial resale.

The sale is mediated by unauthorized third parties, in particular internet service providers, carried out by unauthorized third parties or processed by unauthorized third parties, in particular by

Organizer unauthorized marketplaces and ticket resellers on the Internet (e.g. Ebay, etc.).

The transmission is directly or indirectly related to any promotion, unauthorized travel package, bonus or sweepstakes.

A violation of these conditions leads to the loss of admission without compensation, i.e. the ticket loses its validity in this case and the organizer is entitled to confiscate this admission ticket without compensation. If the ticket is lost, there will be no replacement.

The purchaser of an admission ticket undertakes to sell (including the transfer free of charge) the right to visit or tickets without express reference to these GTC, in particular to the

Restrictions on disclosure of this clause and the validity of these General Terms and Conditions and agreeing on these as part of the contract.

Any visitor who offers or passes on admission tickets in violation of the above consent requirements shall pay the organizer an appropriate contractual penalty for each admission ticket offered in violation of the contract or the right of visit offered, which shall be determined at the reasonable discretion of the organizer. The visitor can have the appropriateness of the amount of the contractual penalty, which may not exceed EUR 2,500.00, reviewed by a court. In the event of a violation of the above prohibition, the organizer is entitled to revoke the right to visit or confiscate the admission ticket. This also applies if the admission ticket was purchased in good faith by a third party.

The tickets remain the property of the organizer until full payment has been made. If the payment is not made or is debited back, the organizer is entitled to the return of admission tickets that have already been sent when printed admission tickets are sent, or to the deletion of the data for the admission legitimacy when electronic tickets are issued.

Getting there; Park; Camp; cleanliness

A valid admission ticket also entitles you to park and camp in the designated zones on the festival site from July 31, 2023, 3:00 p.m. without any additional surcharge on the festival ticket. The StVO applies to the entire festival site. A claim to a special area there is not any. Once parked, moving vehicles is not permitted until departure.

Vehicles that are parked outside of designated parking areas or on driveways or in rescue lanes that impede passage can be towed away without warning. The polluter bears the resulting fees.

The parking authorization expires if the vehicle does not have liability insurance and does not have an official license plate with a valid inspection sticker or the operating permit has been withdrawn for other reasons. The same applies if the vehicle has been parked with defects that are hazardous to the environment or health.

Without prior written notification and the corresponding consent of the organizer, the festival site may not be driven on with agricultural towing vehicles, tractors, other heavy (over 7.5t) or agricultural equipment and other heavy equipment (over 7.5t) that is suitable for damaging the ground of the festival hard to damage the festival site. In the event of approval, these vehicles must be parked in the allocated areas on the instructions of the organiser’s staff. The organizer reserves the right to set a fee at its reasonable discretion according to the additional effort and to inform the visitor about this in advance when registering the vehicle. Tractors can bring trailers onto the site until 12 noon on Monday and must then be removed and parked outside.

Generators up to 2 KW are permitted on the festival campground if they are in perfect condition, and in particular do not lose any oil or fuel. Operation is permitted until midnight. A maximum of 5 liters of fuel may be carried in additional tanks per vehicle. All units must be operated in a technically perfect and well-maintained condition in accordance with the operating instructions. The operation of aggregates and other power sources must be monitored at all times. Only aggregates with an approval for the European Union are permitted.

Camping is possible directly at the car, the visitor has no right to it. The tent structures must be stable and weatherproof and the visitor is responsible for the traffic safety of the facilities he has set up. The erection of large tents is prohibited. The digging of hollows, holes and ditches is just as forbidden as the construction of towers, frames and other devices. Facilities that are not safe for traffic can be dismantled and removed from the site at the expense of the visitor. Environmental protection and the principles of waste avoidance and correct waste disposal must be observed. For fire safety reasons, the allocated stand space must be cleared of rubbish on a regular basis, the rubbish must be collected and the rubbish disposed of at the rubbish collection points set up for this purpose. At the end of your stay, the pitches must be left in a tidy condition.

If the ground and road conditions are poor, temporary driving bans can be imposed, and for safety reasons, a move to another parking space or a temporary stay in the vehicle can be ordered. If the weather situation requires it, camping and parking can be separated.

The organizer will provide detailed information in good time before the start of the event about arrival, the start of camping and any alternative options. In general, the visitor, parking and camping regulations must be observed.

 Inlet; admission control

Access to the festival site is only possible with a valid ticket or an intact festival wristband (hereinafter referred to as “wristband”). The card must be shown at the first entrance, which must be exchanged for the wristband at the wristband issue. Visitors leaving the festival site will only be granted re-entry if they are wearing a locked, undamaged wristband.

Unlocked wristbands lose their validity and are devalued. This wristband can be equipped by the organizer with the ability for digital and contactless payment methods.

When entering the festival site, security checks can be carried out by the on-site security service (e.g. vehicle checks, bag checks). The security service is instructed to carry out a body and bag search of the visitors, especially when entering the infield and all tents and stages, as well as the Wacken Plaza and Wacken Center. Visitors agree to this.

A bag ban applies on the entire event site, cf. No. 3 of these General Terms and Conditions. This includes all bags, rucksacks and similar containers that you have brought with you. An exception to this bag ban is the so-called “MetalBag” distributed by the organizer to each guest for the years 2017/2018/2019// and bags up to a maximum size of 30cm x 20cm x 5cm.

The organizer reserves the right to refuse a visitor admission to the festival site for important reasons. An important reason is, in particular but not limited to, the carrying of prohibited objects according to Section 8, an obviously heavily intoxicated state of the visitor, if the visitor is obviously under the influence of drugs or the visitor has an obviously homophobic, sexist, racist or inhuman attitude. Entry will also be denied if the protection of minors is violated. If there is an important reason for the refusal of admission, the admission ticket and wristband lose their validity and the admission price will not be refunded.

In front of the stages and in the entire area of the infield there is enough space for all visitors to the event. It goes without saying, however, that the spatial capacity in front of all other stages is limited and the organizer can block access to a side stage if capacity is exhausted. Early arrival is therefore strongly recommended. The instructions of the security staff must be followed.

Hygiene; infection protection

In order to meet possible official participation requirements for participation in major events, the visitor undertakes to fulfill these requirements (e.g. PCR entry or exit test, rapid antigen test, etc.) at his own expense and expense. The visitor agrees to provide the organizer with a possibly necessary digital or analogue anamnesis sheet about their own state of health. The visitor also agrees to provide digital or analogue information, if necessary via an automated data comparison about vaccination and/or test status.

The visitor undertakes to refrain from participating in the event in the event of physical symptoms related to an infectious disease (SarsCov2, flu, cold, etc.). If symptoms occur that may indicate an infectious disease, the visitor undertakes to point them out and to contact the local medical service.

The organizer reserves the right to take appropriate and necessary infection control measures to protect visitors to the event from serious infectious diseases (e.g. rapid antigen test upon entry, PCR testing, fever measurement, etc.). This also applies if the measures are not officially prescribed. The visitor agrees to assume any costs incurred at his own expense. There is no entitlement to the implementation of special measures.

The organizer can prescribe special rules of conduct for the participants of the event and order measures (e.g. AHA rules, path/walking direction restrictions, quantity limits, temperature measurements, test requirements). The contractual partner undertakes to observe these specifications and to follow them. Contractual partners or holders of admission tickets who do not observe these requirements or do not follow them can be expelled from the event site.

Cashless payments

The organizer reserves the right to introduce a cashless payment system for contactless electronic payment in part or as a whole. Type and scope are determined solely by the organizer, there is no entitlement to specific payment methods.

Prohibited Items

On the entire festival site are prohibited; Glass bottles of all kinds, animals/pets, weapons of all kinds (also in the technical sense), so-called selfie sticks, torches, pyrotechnic objects, sparklers, sky lanterns, vuvuzelas, megaphones, drones, firewood, bulky waste (old sofas, armchairs, building materials, wood, etc.) ) Shirts from bands with an anti-constitutional and forbidden background as well as dangerous objects of any kind.

Photo, film, video cameras or other recording devices which, based on their equipment, type and size, are obviously not only for private use without prior written permission.

On the festival site, the (infield and forecourts as well as on the immediately adjacent areas), in all event tents on the site, on stages and in the Wacken Plaza & Wacken Center, the following are also not permitted for safety reasons: any form of glass containers (including perfume bottles) , camel bags, canisters, plastic bottles, PET bottles, drinking horns, cans (also hairspray, deodorant, etc.), CS gas, pepper spray, rivet bracelets, rivet collars and belts with protruding or pointed rivets or rivets longer than 1.5 cm , chains, flagpoles, sticks, cartridge belts and/or other drinking containers, own groceries, hard packaging, cool bags, other heavy containers.

The organizer is entitled to temporarily store and take possession of prohibited items.

Domiciliary rights; Behaviour rules; photography and filming

The domiciliary rights are exercised by the organizer and his orderly and security staff. The house and festival site regulations as well as the visitor, parking and camping regulations of the organizer apply on the festival site. The instructions of the organizer’s staff must be followed. Visitors are prohibited from carrying prohibited objects (section 8) on the festival site, exercising physical violence against other visitors, the organizer’s staff or other third parties, throwing objects onto the stage or other visitors, the “Wall of Death” or the Exercising a “circle pit”, urinating outside of the toilets or going to the toilet, painting, spraying or soiling structures, walls, things etc., collecting deposits commercially and setting up so-called “bunker tents” for safekeeping and storage .

To engage in commercial trade, carry out marketing campaigns or advertising measures without the prior written consent of the organizer.

Advertising measures of any kind, i.e. advertising a product, a service, an ideology or religion, a trade union or party, a company or a brand, the distribution or presentation of political or religious content in any form (e.g. on books, leaflets, banners , signs, electronic devices, etc.) as well as the attachment of decorations and other objects are strictly prohibited on the entire festival site.

Entering areas and rooms that are not open to visitors and climbing on stages, tents, trusses or similar.

Photography for private use with mobile phones is permitted. The personal rights of third parties must be protected at all times. The production of film or sound recordings of any kind and their publication online or offline without the permission of the organizer is prohibited.

Visitors who violate or have violated the above rules of conduct or behavioral requirements,

the organizer can expel you from the festival site and ban you from the premises. If a visitor commits or attempts to commit a crime at Wacken Open Air (e.g. drug dealing, assault, theft, sexual assault, etc.), the visitor will be expelled from the festival site immediately and without warning and the facts of the case will be reported to the police.

If there is an important reason mentioned above and the organizer expels the visitor from the venue, they lose

Admission ticket and wristband remain valid, the admission price will not be refunded. Anyone who culpably violates these terms and conditions is liable to compensate the organizer for the resulting damage.

In front of the main stages of the festival area there is enough space for all visitors of the Wacken Open Air. However, it goes without saying that the spatial capacity in front of all other areas is limited and the organizer can block access to certain areas if the capacity is exhausted. Early arrival is therefore strongly recommended. The instructions of the security staff must be followed.
Cancellation or Abandonment of an event; program changes

If Wacken Open Air is cancelled, there is a right to a refund of the entrance fee without the advance booking fee.

Wacken Open Air takes place in all weather conditions, but should the weather conditions pose a threat to life, limb or health of visitors, artists or staff, Wacken Open Air will be canceled immediately or temporarily interrupted. In this case, as well as if Wacken Open Air is canceled for other reasons of force majeure, due to an official order or a court decision, there is no refund or claim for damages, unless the organizer can be charged with intent or gross negligence. Due to the SarsCov2 virus and the associated Covid19 disease, it is uncertain whether events can take place in 2023. In the event of cancellation of the event due to an official

The above paragraphs 1.11.1 and 1.11.2 apply to the order due to the SarsCov2 virus. They apply accordingly if the organizer, after considering all the circumstances, comes to the conclusion that a festival must be canceled due to the SarsCov2 virus, in particular because of a danger to life and limb of those involved in the festival or festival visitors, due to entry restrictions for those involved in the festival or the festival visitor or due to contract terminations by third parties, such as subcontractors, for which the organizer cannot procure a replacement.

A festival ticket entitles you to visit a large number of concerts and accompanying events on the festival site. In the

In the event of program changes, the cancellation of individual shows or program items, the deletion of individual concerts from the program, including so-called headliners, the visitor has no claims against the organizer as long as the changes remain within a certain framework and

the overall character of the Wacken Open Air is preserved. Delays and relocations of individual program items are to be accepted by the visitor. The organizer will announce changes immediately on www.wacken.com.

Health impairment due to noise

The visitor is aware that at Wacken Open Air, especially in front of the stages, there is a particularly high volume and there is a risk of possible damage to health, especially hearing damage. The organizer ensures that the visitor is not harmed by the sound level of the performances through suitable technical equipment, volume limitation and the selection of the individual event locations. Irrespective of this, however, it is strongly recommended to use earplugs, especially when staying near the loudspeakers, and to choose a place in front of the respective stages that is conducive to individual listening habits.

Protection of minors – The provisions of the law on the protection of minors in public apply to every event.

Children and young people under the age of 6 are not permitted on the event site (infield and forecourts). Children and young people between the ages of 6 and 16 may enter the event area (infield and forecourts) if accompanied by a person with custody or a person responsible for education. A person responsible for bringing up children is any person over 18 years of age who, based on an agreement with the person with custody, carries out educational tasks on a permanent or temporary basis or who looks after a child or a young person in the context of training or youth welfare (§ 1 Para. 1 No. 4 JuSchG). Admission is free for

Children up to and including 12 years.

Young people between the ages of 16 and 17 inclusive, i.e. under 18 years of age, may only stay on the camping site after midnight. Corresponding restrictions apply to all children and

teenagers.

Persons responsible for bringing up children must carry written proof of their assignment with them and, if requested, show a copy of the identity card of the person entitled to custody.

Limitation of Liability

The organizer, his legal representatives or his vicarious agents are only liable in the event of intent or gross negligence.

The liability of the organizer for initial impossibility and for the breach of essential contractual obligations remains unaffected by the above limitation of liability, even in the case of simple negligence, but limited to the foreseeable and contract-typical damage. Claims for damages resulting from injury to life, limb or health as well as under the Product Liability Act remain unaffected by the above limitation.

The organizer is not liable for lost or damaged items. Parking in designated parking lots or the

Camping site is at your own risk.

The above exclusions and limitations of liability also apply to the organizer’s liability

2 VISITOR, PARK AND CAMPING REGULATIONS – W:O:A 2023

In order to ensure safety, order and thriving togetherness on the campsite, every visitor must behave in such a way that no one else is harmed, endangered, hindered or harassed. A visitor is anyone who is on the festival site (festival visitors, service providers, day visitors, family & friends, media, etc.). The event area includes all areas to which access is only granted with a valid festival ticket or other access authorization from the organizer, including in particular the event area of the municipality of Wacken – also called infield (area in front of the main and secondary stages), Wackinger Village, Wacken Center, Wacken Plaza , Park and Campground, Bullhead City Circus. By entering the festival grounds, visitors accept these visitor, parking and camping regulations.

Domiciliary rights

The organizer exercises the domiciliary rights on the entire festival site. The camping areas also belong to this festival area. she can

transfer this right to third parties. Instructions of the order and

Traffic service personnel must be obeyed.

In addition, the current notices and the instructions of the security staff on site apply, as well as the current information on the official homepage of the organizer and the official festival app. In the event of an infringement of the visitor, parking or camping regulations or if a violation of the visitor, parking or camping regulations is imminent, a house ban can be imposed. The admission ticket, the festival wristband or other access authorizations lose their validity and the admission price will not be refunded. The organizer reserves the right to claim damages against anyone who culpably causes damage on the festival site. If a visitor commits a criminal offense on the festival site within the meaning of the Criminal Code (particularly but not exclusively: drug dealing, physical harm, theft, sexual assault, fraud, violation of trademark rights and other industrial property rights of the organizer, etc.), the visitor will be immediately and without warning by the will be referred to the festival site and the facts will be reported to the police.

The instructions of the security personnel must be followed.

Access/Vehicles/Personal Controls

Access to and stay on the festival site is only permitted with a valid and non-validated admission ticket or access authorization or with a validated admission ticket or access authorization and a valid, undamaged original festival band (also known as wristband). The access legitimation must be presented without being asked.

The parking spaces are limited to the allocated area parts, the allocation is binding, there is no entitlement to a specific area. If you leave the place, there is no guarantee that you can return to the same place. The site may only be used for arrival or departure. It is to be driven on the entire site at an appropriate walking speed, unnecessary driving movements are prohibited. The passability of the paths depends on the weather and the ground. If the ground and road conditions are poor, temporary driving bans can be imposed. For safety reasons, the move to another space can be ordered as an exception. Camping is basically possible directly at the car (if the weather situation requires it, camping and parking can be separated). The StVO applies to the entire festival site.

The security staff is authorized to check vehicles, people and luggage for prohibited items. If the check is refused or if prohibited objects are carried along, entry/access to the site will be denied or there is a risk of eviction. Without the prior written consent of the organizer, the festival site may not be driven on with agricultural tractors, tractors and other heavy equipment that is likely to severely damage the floor of the festival site. After registration, there is a separate parking area for heavy-duty vehicles.

General Rules of Conduct / Prohibited Items

In principle, every visitor must behave in such a way that no one else is harmed, endangered, hindered or harassed. Physical violence against other visitors, the organizer’s staff or other persons is prohibited. Throwing objects at other visitors or tents, urinating or defecating outside the toilets, painting, spraying or soiling things is prohibited. After midnight, the volume of music systems must generally be reduced to a level that is acceptable for the camping community. Generators may only be operated if they are safe to operate and as long as no environmental hazard is to be feared.

Traffic, escape and rescue routes

The traffic, escape and rescue/fire protection routes are marked with barrier tape – no parking or camping is permitted on these. Violators will be charged for clearing or towing.

Weather

The camping and festival area is exposed to the weather conditions. Visitors are obliged to inform themselves regularly about the weather conditions and in particular about the approach of short-term weather events (thunderstorms, hail, storms, etc.).

Camping

It is permitted to use the allocated stand area for camping and tents within the usual framework, i.e. digging hollows, holes and ditches is just as prohibited as building towers, frames and other devices. The tent structures must be stable and weatherproof and the visitor is responsible for the traffic safety of the facilities he has set up. Facilities or tents that are not roadworthy can be dismantled and removed from the site at the expense of the visitor. Tent facilities are only allowed to accommodate people.

Cleanliness; Garbage

Paths, facilities and all campsite facilities are to be kept clean and treated with care. Wastewater may only be emptied into the designated drains. For fire safety reasons, the allocated stand space must be cleared of rubbish on a regular basis, the rubbish must be collected and the rubbish disposed of at the rubbish collection points set up for this purpose. At the end of your stay, the pitches must be left in a tidy condition. All waste must be disposed of in the bins/containers provided at the waste collection points set up for this purpose. For garbage collection, additional garbage bags are available free of charge from the band issue or from the metal trash teams.

Grilling; Open fire; campfire; gas and liquids; generator sets

Barbecues are allowed, open fires and campfires are forbidden. The unauthorized creation of fireplaces on camping areas or parking lots is prohibited due to the resulting fire hazard.

Only commercially available charcoal lighters, gas cartridges, gas bottles (only permanently installed in the camper) and barbecue grills that have been tested and are in perfect technical condition are permitted. All gas appliances must be in perfect technical condition and comply with German DIN standards. Only gas cartridges (sealable and valve cartridges) with a maximum filling weight of 450g and gas bottles with a maximum weight of 5kg may be used. Liquid gas systems installed in vehicles must have a valid gas pressure test.

Only grilled food may be placed on the burning grill and nothing other than grilled food may be thrown onto the glowing coals, especially no gas cartridges. After grilling, the charcoal has to burn out, and when it is suddenly extinguished with water, large amounts of hot steam are produced, which can cause scalding. It is forbidden to throw charcoal on the lawn to burn it out.

In the event of a storm or similar weather conditions, barbecuing may be prohibited for safety reasons. If a fire breaks out, the security service must be informed immediately, even if the fire was able to be extinguished yourself. Aggregates with an output power of up to 2 KW are permitted on the parking and camping areas if they are in perfect condition and, in particular, do not lose any oil or fuel. Operation is permitted until midnight. A maximum of 5 liters of fuel may be carried in additional tanks per vehicle. Aggregates are to be used in a technically perfect condition. Only units that have been tested and approved in the Federal Republic of Germany may be put into operation.

Rights to your own picture / consent

The organizer and third parties commissioned by him are entitled to produce image, sound and image-sound recordings of the visitors within the framework of the events without remuneration for the persons depicted and to use or use them comprehensively in any way in all known and future media of the organizer in particular, but not exclusively, for reporting in all of our own media, including the Internet, on audio or video media and for advertising the Wacken Open Air. This data can be used for journalistic evaluation.

Liability

The organizer is not liable for lost or damaged items, with the exception of cases of intent and gross negligence. Parking and camping in designated parking lots or on the camping site is at your own risk.

Safety instructions

Visitors are obliged to observe the organizer’s safety instructions.
3 ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMERS

If the buyer is a consumer and has purchased the ticket online, the organizer points out that the European Commission from February 15, 2016 here:

ec.europa.eu/consumers/odr/main/index.cfm w&lng=DE provides a platform for online dispute resolution. The e-mail address of the organizer is: headquater@wacken.com If the visitor did not purchase the ticket online, the organizer points out that he is not prepared to take part in a dispute settlement procedure under the Consumer Dispute Settlement Act

To participate.

A consumer is any natural person who purchases a ticket for purposes that are predominantly neither commercial nor self-employed.

Wacken, August 2022