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Dear Argon Events

Myself and Rachel would like to thank you very much for the VIP Passes that you gave us for the HELLFEST Festival.

As you can imagine, this was totally unexpected and we are very grateful for this. We had the most wonderful time together and felt very special.The VIP Passes will be treasured for a very long time.

We will continue to support and travel with ARGON EVENTS in the future.

Thank you again from both of us.

Barry and Rachel


Terms and conditions

BOOKING CONDITIONS

1) GENERAL All bookings are subject to these terms and conditions which are to be construed in accordance with English Law.

2) PAYMENT a) When making a booking, the full amount of the holiday is payable plus all applicable insurance premiums (if required)
b) Deposits. Argon Events will accept a deposit of £50.00 per person on all holidays. Deposits are accepted by Argon Events on the strict acceptance by the customer that the deposit is non refundable. Balances are to be received by Argon Events within 28 days of the placing of the deposit, unless otherwise agreed at the time of placing the deposit. It shall be the responsibility of the customer to forward the balance within the time allowed. If the balance price of the holiday is not received by Argon Events within the time allowed, Argon Events reserve the right to treat your booking as cancelled by you and apply the cancellation charges as set out in clause 3 below. Argon Events or their agents will not accept deposits within 8 weeks prior to departure, except in situations as described in clause 2c below.
c) For Tours that only become available at or within 8 weeks of departure, deposits may be acceptable at the discretion of Argon Events and details of when the balance of payment is duem will be given at the time of booking.
d) If you book a holiday through one of our Booking Agents, all monies paid to that Agent for that holiday will be held by him on your behalf until we despatch our confirmation to you and a contract between us comes into existence. Thereafter the Agent holds the monies on our behalf.

3) CANCELLATIONS a) Cancellations by the customer. Customers may cancel event bookings by giving notice in writing to Argon Events. When notice of cancellation is given to Argon Events more than 8 weeks before the event date. Argon Events shall be entitled to retain 25% of the value of the booking. When notice of cancellation is given less than 8 weeks before the event date, Argon Events shall be entitled to retain the whole of the value of the booking. However, should Argon Events be able to resell the booking, then up to 75% of the booking value shall be refunded to the customer. NOTE:- Ticket Only purchases are non refundable.
b) Cancellation by Argon Events. Argon Events shall use to it's best endeavours to obtain for the customer a refund of any sums paid or payable to a third party by Argon Events in respect of the booking, other than the £2.00 charge made for the booking.
c) Argon Events reserve the right to cancel any Tour on which there are insufficient bookings made to justify its departure. In the unlikely event of this happening, you will be advised at least 7 days prior to departure and will be entitled to a full refund of all monies paid.

4) PRICES Argon Events have the right to change the prices in force at any time up to 14 days before the event date. In the event of such changed prices, the customer shall be entitled to cancel his booking by giving written notice to Argon Events within 7 days of the price change. In such an event, the customer shall be entitled to a full refund of monies paid.

5) NON APPEARANCE OR NON EVENT In the event of the non appearance of an artist or the cancellation of an event, the liability of Argon Events shall be limited to its obligations under Clause 3b abovem and Argon Events cannot be held responsible for any inconvenience or monetary or other loss.

6) CONDITIONS OF CARRIAGE Where an event involves travel by airlines, ship, rail or coach, the conditions of carriage of the operators of the airline, shipping company, railway company or coach operator will apply to the customer. Where Argon Events make arrangements with third parties for carriage by air, road sea or rail, accommodation, transportation, restaurants or otherwise, they do so only as the agent of the customer and on the express condition that no liability of any kind shall attach to Argon Events in connection with or arising out of such arrangements.

7) INJURY LOSS OR DAMAGE Argon Events accept liability for injury, loss or damage caused by the negligence of its servants and employees. Argon Events can accept no liability whatsoever arising from any actual default of any independent organisations or of their employees or agents, who may be involved in providing services included in the event arrangements.

8) DISRUPTION Argon Events can accept no responsibility for any disruption before or during an event arising out of matters of which Argon Events have no control, for example, war or threat of war, riots, fire, flood, industrial disputes or government action.

9) HOLIDAY INSURANCE Argon Events make it a condition of carriage that customers carry adequate travel insurance. We offer a comprehensive holiday insurance package for your convenience, or you can arrange your own, but will have to offer proof of cover before travelling. If you should decide to travel without cover you will be required to sign an agreement indemnifying Argon Events against any expense incurred as a result of having inadequate insurance protection. It is recommended that if placing a deposit on your holiday , you should take out insurance at the time of placing your deposit.

10) STANDARDS OF PERSONAL CONDUCT We expect all our clients to have consideration for their fellow passengers. In the event of any client behaving in such a way as is likely in our opinion or the opinion of any person in authority, to cause offence, damage, danger or distress to others, we reserve the right to terminate that person's holiday arrangements. In this event, our responsibility for their holiday will thereupon immediately cease and we will not be liable for any costs or expenses incurred by them as a result.

11) PASSPORTS, VISAS ETC- YOUR RESPONSIBILITIES. It is your responsibility to ensure that you and those for whom you are booking are in possession of valid passports and any appropriate visas. Be sure to check passport and visa requirements with the consulate of countries you will be travelling through well in advance, particularly if you are a non British passport holder. You are responsible for any charges, fines etc that may be levied by authorities in the U K or overseas for non compliance with regulations in the area and any such amounts will be recharged to you.
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